100% Blackout Curtains, Gold Foil Double Wave Printed Thermal Curtains Pack of 1 Curtain
Exchange / Return Policy
No Questions Asked!!
Beautiful Spaces. That’s all we want. So anything that you don't absolutely love, we accept Return / Exchange without any questions. You can file the same on the website itself and entire process is online. So shop without worrying about returns or you being stuck with products you don't love.
Link to file Exchange / Return
https://www.urbanspacestore.in/apps/return_prime
Process & Schedule of Charges (Exchange)
Charges - NIL (ZERO).
Tentative Process time - 10 days from day of filing exchange
Process : File exchange on website, wait for products to be picked up. Once we receive the products back & QC is done, we initiate the exchange order.
In case the new order amount is higher and you are opting for a different product, you can pay via the link auto generated via razor pay else . In case you want to opt variants in the same design (Colour or size change) our team will message you on WhatsApp for paying the difference and if the amount is lower, we will issue Store Credits.
Returns
Under Returns, we give you 2 option of Refunds - Store Credits & Bank Refund.
Process & Schedule of the same are as below
Store Credits - Most used method by our customers.
Charges - NIL (ZERO).
Tentative Process time - 4-5 days from day of filing return
Process : File return on website, wait for products to be picked up. Once we receive the products back & QC is done, we issue the store credits.
No amount is deducted from item / order value and the store credits will have 1 year validity. You can purchase any product using the same from our webstore.
Bank Refund - Non smart way to return products.
Charges - Rs. 100/- per item qty or 10% of order value, whichever is higher.
Tentative Process time - 14-15 days from day of filing return
Why do we charge - We have to bear 2 side shipping which is approximately 300 per order (1.5 kg) for us, against which we are charging 1/3rd only - that is 100/- per qty.
Examples of charge deduction
CASE A: If your order has 2 qty of a single product, and order value is 1800/- then return charge deduction will be 200 (2 x 100).
CASE B: If your order has 2 qty of a single product, and order value is 2200, then return charge deduction will be 220 (10% of 2200)
Refund Amount = Order amount - Return Deduction
Process : File return on website, wait for products to be picked up. Once we receive the products back & QC is done, we initiate bank refund. After initiating bank refund, it can take up to 3-4 working days to reflect in your account.
Note : Refund for COD orders will be strictly through STORE CREDITS only.
Important points to note:
- Return/ Exchange request has to be raised within 7 days of order delivery.
- All Products except Customized ones and tiebacks are eligible for returns & exchange. Product to be returned / exchanged has to be unused and in original packaging.
- Company reserves the right to deny or revoke replacement / refund if product received back is damaged / used / incorrect.
- For damaged / defective item received, we will send replacement product or give STORE CREDIT, but will not cancel the order or issue bank refund.
- Any delivery charge (COD / Express) paid while ordering will not be eligible for refund.
- Maximum times an order can be exchanged is 2. After that order cannot not be exchanged / returned.
- Carpets/Blankets can be exchanged only once. if 2nd time exchange is required, exchange fees of 500/- will be applicable. Please refer to the details mentioned on the product/catalogue.
- On some pin codes, our return pickup service might not be available. In such cases we will request you to courier us back the product. Reimbursement for the same is 50/- per item quantity sent back.
- Cancellations will only be possible till the order has not been dispatched from our warehouse.
Note: Our refund policy has been changed w.e.f 15th September 2023, so any returns filed prior to that will adhere to the old refund policy.
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Let customers speak for us
What do you mean by thermal curtains?
If you're looking to keep your home cosy in the wintertime and cool in the summertime, thermal curtains might be just the ticket. But what exactly are they? Thermal curtains are designed to insulate your windows, keeping the temperature inside your home comfortable and consistent. Not only can they help reduce your energy usage, but they can also block out unwanted noise and outside light, making them a great choice for city dwellers. At Urban Space, we offer a range of stylish and effective thermal curtains that are sure to suit any decor. So why not upgrade your windows and keep your home comfortable all year round?
Are these thermal curtains different from blackout curtains?
They are even better. You must have always thought that blackout curtains were the best option to block out light and heat, but as it turns out, these thermal curtains offer additional benefits. Not only do they keep out the glare of the sun, but they also help to regulate the temperature in the room. These curtains are designed with a layer of insulating fabric that traps air and prevents the loss of heat during colder months and reflects it during summer. So, if you're looking for a versatile and efficient option to keep your home comfortable, these thermal curtains are definitely worth considering.
What are the benefits of buying these from Urban Space?
The benefits of buying from Urban Space are plentiful. Firstly, our pieces are all carefully crafted and designed by talented artists who have a deep understanding of modern aesthetics. Secondly, our products are often made with sustainable and environmentally friendly materials, so you can feel good about your purchase. Finally, shopping with Urban Space feels like a personalized experience – our helpful staff are knowledgeable and passionate about design, and will work with you to find pieces that fit perfectly with your personal style and budget. Overall, buying from Urban Space ensures that you'll end up with beautiful, high-quality pieces that you will love for years to come.
Can I return them?
Have you ever found yourself regretting a purchase that you made? Whether it was the wrong size or colour, or just not what you were expecting, sometimes buying things can be a bit of a gamble. But worry not, Urban Space store has got you covered. You will find that we make it easy for you to return your items for a full refund or exchange. That way, you can shop with peace of mind knowing that if something doesn't work out, you have options. So go ahead and take the plunge with that trendy new outfit or cool piece of decor, because at Urban Space, you can always come back and return them if needed.