Exchange / Return Policy
We want you to find the perfect fit for your home, so we are happy to exchange or take returns without putting any sort of conditions on your choices. And to make it smoother, the entire process is online without any manual intervention. You can head on to our Returns/Exchange page and file for the same. You don't need an account also, just order id and phone number/email id used while booking order.
Once the request is received, product will be picked up from your doorstep. Once we receive the product and is done QC at our end, we process the exchange order in case or exchange request or process the refund in case of return request. There is a convenience charge of Rs.100/- per quantity to be exchanged / returned. For quantity >=3, charge would be 75/- per quantity. Eligible amount for refund is given in the form of Store credits only which has 1 year validity. The entire process of generating exchange order or processing return - refund takes 7-8 days.
All Products except Customized Sizes/ Rugs & Carpers are eligible for returns & exchange. Product to be returned / exchanged has to be unused and in original packaging. Return/ Exchange request has to be raised within 5 days of order delivery. Any delivery charge or special request charge paid during order booking will not be refunded.
*Maximum times an order can be exchanged is 2. After that order cannot not be exchanged / returned.
To avoid Returns / Exchanges, make sure of the size requirement and also can ask for real images of products on our WhatsApp chat helpline
There can be some color variations arising between catalogue pictures and real products due to different screen resolutions and also as the printed lots of fabric gets refreshed every 15 days. So such small color variations from catalogue images or the variation in colors of 2 different orders do not come under 'Defect' from company's end. We will try to resolve but reverse shipping charges will apply for such cases.
*On some pin codes, our return pickup service might not be available. In such cases we will ask you to courier us back the product and the convenience charge is not levied in this case.
Bohemian Cotton RugsThick Natural Cotton | Anti Skid | Easy to carry
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Perfect choice at this price. Great quality
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Please include customisation of curtains or add 8 ft curtains as the doors and windows in recent apartments have 8 ft doors
One of the best purchases of my life. Have to struggling to get a good curtain when I chanced upon Urban Space. Lovely collection. Fast delivery.
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Couldn't buy more of it because No Door/Window Remaining...
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Size and quality is good but the colour shown in pic is white and actually it is cream or light biege. So be careful while selecting colour.
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Want to get it customised
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Refer difference in pictures.
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See what can be done in this aspect as the overall product is good in look and fabric.