Curated Gift Hampers by URBAN SPACE - S02

Exchange / Return Policy

No Questions Asked!!

Beautiful Spaces. That’s all we want. So anything that you don't absolutely love, we accept Return / Exchange without any questions. You can file the same on the website itself and entire process is online. So shop without worrying about returns or you being stuck with products you don't love.

Link to file Exchange / Return
https://www.urbanspacestore.in/apps/return_prime

Process & Schedule of Charges (Exchange)

Charges - NIL (ZERO).

Tentative Process time - 10 days from day of filing exchange

Process : File exchange on website, wait for products to be picked up. Once we receive the products back & QC is done, we initiate the exchange order.

In case the new order amount is higher and you are opting for a different product, you can pay via the link auto generated via razor pay else . In case you want to opt variants in the same design (Colour or size change) our team will message you on WhatsApp for paying the difference and if the amount is lower, we will issue Store Credits.

Returns

Under Returns, we give you 2 option of Refunds - Store Credits & Bank Refund. 

Process & Schedule of the same are as below

Store Credits - Most used method by our customers.

Charges - NIL (ZERO).  

Tentative Process time - 4-5 days from day of filing return

Process : File return on website, wait for products to be picked up. Once we receive the products back & QC is done, we issue the store credits.

No amount is deducted from item / order value and the store credits will have 1 year validity. You can purchase any product using the same from our webstore.     

Bank Refund - Non smart way to return products.          

Charges - Rs. 100/- per item qty or 10% of order value, whichever is higher.

Tentative Process time - 14-15 days from day of filing return

Why do we charge - We have to bear 2 side shipping which is approximately 300 per order (1.5 kg) for us, against which we are charging 1/3rd only - that is 100/- per qty.

Examples of charge deduction

CASE A: If your order has 2 qty of a single product, and order value is 1800/- then return charge deduction will be 200 (2 x 100).

CASE B: If your order has 2 qty of a single product, and order value is 2200, then return charge deduction will be 220 (10% of 2200)        

Refund Amount = Order amount - Return Deduction

Process : File return on website, wait for products to be picked up. Once we receive the products back & QC is done, we initiate bank refund. After initiating bank refund, it can take up to 3-4 working days to reflect in your account. 

Note : Refund for COD orders will be strictly through STORE CREDITS only.

Important points to note:

1. Return/ Exchange request has to be raised within 7 days of order delivery.
2. All Products except Customized ones and tiebacks are eligible for returns & exchange. Product to be returned / exchanged has to be unused and in original packaging.
3. Company reserves the right to deny or revoke replacement / refund if product received back is damaged / used / incorrect.
4. For damaged / defective item received, we will send replacement product or give STORE CREDIT, but will not cancel the order or issue bank refund.
5. Any delivery charge (COD / Express) paid while ordering will not be eligible for refund.
6. Maximum times an order can be exchanged is 2. After that order cannot not be exchanged / returned.
7. Carpets/Blankets can be exchanged only once. if 2nd time exchange is required, exchange fees of 500/- will be applicable. Please refer to the details mentioned on the product/catalogue.
8. On some pin codes, our return pickup service might not be available. In such cases we will request you to courier us back the product. Reimbursement for the same is 50/- per item quantity sent back.
9. Cancellations will only be possible till the order has not been dispatched from our warehouse.

Note: Our refund policy has been changed w.e.f 15th September 2023, so any returns filed prior to that will adhere to the old refund policy.