FAQ's

URBAN SPACE is a brand by a young couple, passionate about quality products. As a mandate, nothing which passes the benchmarks goes out of our production. We personally select all the fabrics, designs, colors, workmanship. So 99 out of 100 times, you are sure to be pleasantly surprised by our products. Moreover, we are a 40 year old manufacturing company, having tons of experience in making fabrics. URBAN SPACE is our endeavor to deliver best quality products at most reasonable price to every doorstep directly.

You would be glad to know that we are SEDEX approved manufacturing unit which means that we take care of environment, we take care of our employee’s financial – social – hygiene – safety needs, we abide by all laws of the land. One more fact we are proud to highlight is that – 50% of our workforce is women. Well it was natural for us as after having a Woman Co-founder

You can pay using - UPI, Wallets, Credit Card, Debit Card, Netbanking, Sezzle (buy now, pay later). Its completely safe, secured and you are not charged anything extra.

We use RAZORPAY gateway which 1000’s of online merchants is using including big banks in India. So your payment is as secured as with any of the big banks. Check the razor pay website for more details ; www.razorpay.com

Shipping is on us!! No minimum order value. Enjoy Shopping.

Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within maximum 2 working days, unless there is some stock / long holiday situation in which case you will be notified. Transit time for metro cities is 2-3 days, 3-5 days for tier 1 & tier 2 cities and 5-7 days for all others pin codes. Sometimes there are delays caused in transit due to various issues at courier company's end. In such circumstances you can contact us and we will escalate it to the concerned company. We specially request customers not to accept Tampered shipments and also take a parcel opening video which will help us to vet for any claims of wrong or incomplete order received.

We accept COD orders, but may limit deliveries to some pin codes. COD orders are charged additionally to cover the COD collection charges borne by the company, and this depends on the value of the order. COD orders are additionally verified by our team, either on call or whatsapp, before shipping them. So COD orders take an extra day or two to be shipped. Also in 25-30% of COD orders, we see delivery failure owing to multiple reasons and so we encourage to make a prepaid order to avoid missing out on your products. Our shipping partners do not provide OPEN PACKAGE facility, which means customers are handed over shipment after COD amount being paid. COD shipping fees paid is not refundable.

We want you to find the perfect fit for your home, so we are happy to exchange or take returns without putting any sort of conditions on your choices. And to make it smoother, the entire process is online without any manual intervention. You can head on to our Exchange/Return page and file for the same. You don't need an account also, just order id and phone number/email id used while booking order.

Once the request is received, product will be picked up from your doorstep. Once we receive the product and is done QC at our end, we process the exchange order in case or exchange request or process the refund in case of return request. There is a charge of Rs.100/- per order item to be exchanged / returned.

Eligible amount for refund is given in the form of Store credits only which has 1 year validity. All Products except Customized Sizes/ Rugs/Carpets/Mats/cushions are eligible for returns & exchange. Product to be returned / exchanged has to be unused and in original packaging. Return/ Exchange request has to be raised within 5 days of order delivery. Any delivery charge or special request charge paid during order booking will not be refunded. CUSTOMISED ORDERS can't be returned

In 5% of cases, on some pin codes, our return pickup service might not be available. In such cases we will ask you to courier us the product, and the reverse shipping charge of Rs.100/- per item will be waived off. Company will not be liable to pay anything for the reverse shipping if you have incurred more charges.

If we have sent out a wrong or defective product, we will replace it promptly and there will be no charge for the same

First time in Indian ecommerce history, you can order customized curtains. Never again you have to go through the hassle of local alteration due to improper length of curtains. Just measure the lengths required and tell us. You can also get the hanging pattern of curtains customized. Multiple styles are available to choose from - Eyelets & Rod pockets for rods, Back loops, Channel fitting and so on.

Procedure for customization

We have 3 lengths of curtains listed as standard. Window - 5ft long, Door - 7ft long, Long door - 9ft long. For customized size requirement, add the next available size to cart. For example if you need 6ft long, then add Door size (7ft) and if you need 8ft, then add Long door size (9ft). In the cart page, write your customization requirements. On the final checkout stage, you will see ADDITIONAL CHARGE section. Add 100/- per order item to be customized. So if you are ordering 2 curtains which requires customization, add Rs.200/-. Complete checkout. Done!! Its just so simple.

Customized orders are not returnable, non exchangeable.