Why URBAN SPACE
Are you a ‘responsible manufacturer’?
What Payment Methods Are Accepted?
You can pay using - UPI, Wallets, Credit Card, Debit Card, Netbanking, Sezzle (buy now, pay later). Its completely safe, secured and you are not charged anything extra.We use RAZORPAY gateway which 1000’s of online merchants is using including big banks in India. So your payment is as secured as with any of the big banks. Check the razor pay website for more details ; www.razorpay.com
Shipping is on us!! No minimum order value. Enjoy Shopping.Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within maximum 2 working days, unless there is some stock / long holiday situation in which case you will be notified. Transit time for metro cities is 2-3 days, 3-5 days for tier 1 & tier 2 cities and 5-7 days for all others pin codes. Sometimes there are delays caused in transit due to various issues at courier company's end. In such circumstances you can contact us and we will escalate it to the concerned company. We specially request customers not to accept Tampered shipments and also take a parcel opening video which will help us to vet for any claims of wrong or incomplete order received.
Returns & Exchange
No questions asked!!
We want you to find the perfect fit for your home, so we are happy to exchange or take returns without putting any sort of conditions on your choices. And to make it smoother, the entire process is online without any manual intervention. You can head on to our Exchange/Return page and file for the same. You don't need an account also, just order id and phone number/email id used while booking order.Once the request is received, product will be picked up from your doorstep. Once we receive the product and is done QC at our end, we process the exchange order in case or exchange request or process the refund in case of return request. There is a charge of Rs.100/- per order item to be exchanged / returned.
Eligible amount for refund is given in the form of Store credits only which has 1 year validity. All Products except Customized Sizes/ Rugs/Carpets/Mats/cushions are eligible for returns & exchange. Product to be returned / exchanged has to be unused and in original packaging. Return/ Exchange request has to be raised within 5 days of order delivery. Any delivery charge or special request charge paid during order booking will not be refunded. CUSTOMISED ORDERS can't be returnedIn 5% of cases, on some pin codes, our return pickup service might not be available. In such cases we will ask you to courier us the product, and the reverse shipping charge of Rs.100/- per item will be waived off. Company will not be liable to pay anything for the reverse shipping if you have incurred more charges.